Return Policy

Thank you for shopping at Oregon Spoods! We take pride in the quality of our products and want you to be completely satisfied with your purchase.

Please carefully review our return policy below:

Returns

Due to the nature of our products, we generally do not accept returns. However, we understand that exceptions may occur. We will consider returns under the following circumstances:

• Damage in transit: If your item arrives damaged, please contact us within 24 hours of receiving your order and provide photos or videos as evidence of the damage. We will assess the situation and, if deemed necessary, provide a replacement or refund.
• Other situations: In certain cases, such as a significant defect with the product or an error on our part, we may, at our discretion, authorize a return. Please contact us with your order information and a detailed explanation of the issue.

Return Process

If your return is authorized, we will provide you with instructions on how to return the item. Please note that:

• Return shipping costs are the responsibility of the customer, except in cases of damage in transit.
• Items must be returned in their original packaging and condition.
• Refunds will be processed once the returned item has been received and inspected.

Contact Us

If you have any questions or concerns about our return policy, please don't hesitate to contact us at oregonspoods@gmail.com or through the Shopify messaging portal.

Please note: We reserve the right to refuse any return that does not meet the above criteria. Our decision on all return matters is final.

Thank you for your understanding.